Otovo is looking for a solution-oriented Technical Support Agent for our Technical Support team in Scandinavia. You will join a fast growing, well funded startup with ambitious goals for international expansion. You will be responsible for ensuring that our customers have well-functioning photovoltaic systems and that the collaboration with install partners on technical issues is well-working. You will also provide colleagues with technical assistance when needed.
Otovo is setting out to be the number one solar energy company in Europe. We’re building a platform on which hundreds of renewable energy installers input their products, prices and coverage and where we use that information to provide Otovo-branded standout services to people who want a solar energy system in their home. Customers get the best prices from local, high-quality installers who all adhere to the Otovo product standards in delivering roof-top solar systems.
Otovo is a customer oriented company, with electronic storefronts and a high presence in traditional and social media. We sell solutions to end-customers through our online platform, and maintain a life-cycle customer relationship from leads to support and recurring services. All our deliveries to our end-customers are handled via framework agreements with subcontractors.
You will be working in a high-pace environment and you will find that not all cases have a clear solution. We are therefore looking for a highly solution-oriented candidate with a drive to solve complex cases.
In the role as technical support agent you will:
Otovo is setting out to be the number one in the industry on customer satisfaction. You must be good at communicating both in writing and orally, as well as being able to communicate compelling technical matters to a diverse range of customers. To succeed in this position, we think you have a solid technical background knowledge, as well as a great appetite for new knowledge. Your work days will be very varied and you must be able to cope with having a large number of cases going on at the same time.What we are looking for
Location: Oslo city centre
Compensation: Competitive compensation to match skills and experience. Bonus available.
Pension and social security as per Norwegian standards.
Re-location fee receivable for candidates not located in Oslo.
Write a brief description about yourself and send it together with CV through the link below.
If you have questions regarding the role, please contact Benjamin Sinmichael (Sr. Technical Officer) - firstname.lastname@example.org / +47 99 44 80 85