Operations/Customer Support Specialist

We are looking for a motivated, organized and solution-oriented Operations/Customer Support Specialist who wants to join our solar revolution.

You will join a fast growing, well funded startup with ambitious goals. Characterized by a young and inspiring work environment.

What you will do

You will join the Operations Team in Stockholm and help the team make sure the customer gets the best experience possible from start to completion of each project. Responsibilities include:

  • Close contact with customers through phone, chat, email and social media to:
    • Gather necessary information to assess suitability for the projects
    • Keep customers informed about project progress
    • Collect feedback
    • Solve customer inquiries
  • Issue and handle invoice related inquiries
  • Collaborate with Project Managers and Sales teams to ensure each project is delivered as quickly and efficiently as possible

You’re good at

  • Great interpersonal skills
  • Precision, excellent organisation skills
  • A can-do attitude
  • Strong team player
  • Goal oriented

Job Requirements

  • Fluent in Swedish and English
  • Good knowledge of MS Office
  • During your first weeks in Otovo, you’ll be able to learn everything about the photovoltaic world. Hence, it’s not mandatory to have experience in the sector.

What we offer

  • Sustainable Mission: More solar panels installed means less global warming. You will have the opportunity to work for a better world!
  • Amazing Team: Join a talented, young, passionate, and growing team.
  • Personal Growth: We believe each individual has their own responsibility and aim to develop talents who want to manage their own tasks independently
  • Top Location: our office is located in the central area of Stockholm.

Who we are

Otovo is the market leader for residential PV installations in Europe. Founded in Oslo, Norway, we aim to change how people consume energy in their homes through a better, cleaner, cheaper solution: photovoltaic panels.

Over the years, Otovo has developed a marketplace and tools allowing customers to quickly obtain an offer for a solar installation on their roofs. Also, we provide installers with work where they can bid and price their services for PV projects. With our technology, we bring customers and installers together efficiently and effectively to make solar more affordable for everyone.

By joining the Swedish team, you will have plenty of growth opportunities to learn!