Otovo is looking for a solution-oriented Technical Specialist for our Technical Support team in Sweden. You will join a fast growing, well funded startup with ambitious goals for international expansion. You will be responsible for ensuring that our customers have well-functioning solar systems and that the collaboration with installing partners on technical issues is well-working. You will also provide colleagues with technical assistance, when needed.

About Otovo’s operations

We’re building a platform on which hundreds of renewable energy installers input their products, prices and coverage, which we use to provide Otovo-branded standout services to people who want a solar energy system in their home. Customers get the best prices from local, high-quality installers who all adhere to the Otovo product standards and create the Otovo experience.

Responsibilities

You will be working in a high-pace environment and you will find that not all cases have a clear solution. We are therefore looking for a highly solution-oriented candidate with a drive to solve complex cases.

In the role as Technical Specialist you will:

• Receive and process daily support tickets from customers via email, chat and phone
• Coordinate service assignments and warranty matters with installing partners, manufacturers, local authorities and customers
• Follow up installing partners and ensuring that the collaboration works optimally
• Participate and lead improvement initiatives
• Troubleshoot PV installations via the web and on site
  
  

Requirements

Otovo is setting out to be the number one in the industry on customer satisfaction. You must be good at communicating both in writing and orally, as well as being able to communicate compelling technical matters to a diverse range of customers. To succeed in this position, we think you have a solid technical background knowledge, as well as a great appetite for new knowledge. Your work days will be very varied and you must be able to cope with having a large number of cases going on at the same time.

Who we think you are:

• Fluent in Swedish, and proficient in English
• Strong problem solving skills and willingness to roll up one’s sleeves to get the job done
• Structured way of working
• Self driven with a positive mindset
• You have either experience in solar as an installer/auditor or bachelor's degree (we encourage graduates to apply) in a technical field and/or hands-on experience in electrical engineering, electrical installations and/or construction work
  

Other

Location: Stockholm city centre

We enjoy modern office spaces in central locations, convenient for commuting

Competitive compensation to match skills and experience

We would like you to join us shortly! Candidates will be considered upon application - send yours today!

Pension and social security as per Swedish standards.

Re-location fee receivable for candidates not located in Stockholm.

Sounds interesting?

Write a brief description about yourself and send it together with CV through the Apply Now button below.

If you have questions regarding the role please contact Senior Technical Specialist & team lead Jakob Strompdal - jakobst@otovo.com/+47 954 15 052