Customer Success Manager Scandinavia
Otovo is looking for a driven Customer Success Manager who delivers results every day and is passionate about solar energy and customer service. You will join a fast growing, well funded startup with ambitious goals for international expansion. As our Customer Success Manager you will be a part of the operation’s team. You will be responsible for project interacting with with Otovo’s customers and ensuring customers love the Otovo customer experience.
Otovo is setting out to be the number one solar energy company in Europe. We’re building a platform on which hundreds of renewable energy installers input their products, prices and coverage and where we use that information to provide Otovo-branded standout services to people who want a solar energy system in their home. Customers get the best prices from local, high-quality installers who all adhere to the Otovo product standards in delivering roof-top solar systems.
Otovo is a customer oriented company, with electronic storefronts and a high presence in traditional and social media. We sell solutions to end-customers through our online platform, and maintain a life-cycle customer relationship from leads to support and recurring services. All our deliveries to our end-customers are handled via framework agreements with subcontractors.
As Customer Success Manager you will be in a high-paced job where you will be responsible for meeting weekly and monthly targets for throughput and customer satisfaction through
As Customer Success Manager you will be a part of the operations team, cooperating closely with project managers and technical support agents for follow up of customers and developing strategies for customer relations. You will be key in collecting and presenting feedback to installers on their customer management in cooperation with account managers. You will cooperate closely with the finance team in order to follow up unpaid customer invoices. The role is reporting to Head of Operations.
You are a candidate with strong personal drive, integrity and attention to detail. You have experience with customer service and are driven by creating valuable experiences for customers. You thrive in a high-energy work environment. You have an intuitive understanding for prioritization, and know that keeping the customer informed and satisfied is always important.
What we are looking for
Location: Oslo city centre
Compensation: Competitive compensation to match skills and experience. Bonus available.
Pension and social security as per Norwegian standards.
Re-location fee receivable for candidates not located in Oslo.
Send your application through the link below!
Questions? Please contact Mari-Anna Staavi (Head of Operations Scandinavia) - email@example.com / +47 99 58 27 94