• Madrid
• Operations
• Full-time

About Otovo

Are you looking for an opportunity to positively impact the world while working for a rapidly growing and innovative company? Look no further!

Our mission is to make solar panels and batteries accessible to every European home by creating the easiest and most affordable way to go solar. We do this by connecting consumers who want solar panels or batteries with installer companies through our marketplace. As a result, we are revolutionizing how people think about renewable energy and helping create a more sustainable future.

Since our establishment in 2016, Otovo has rapidly scaled its marketplace beyond the Nordics and operates in thirteen European countries.

Join our team in Madrid and become part of a company that is revolutionizing the renewable energy industry. As a listed company on Oslo Stock Exchange, there's never been a better time to join our journey. Apply now to join the Otovo team and help us create a brighter future for all!

About your role

Solar Customer Care Specialist

Start: ASAP

Location: Ríos Rosas 36, Madrid

Job Summary

As a Solar Customer Care Specialist, you will ensure that Otovo customers receive the highest level of support and customer service. You will work closely with customers and other team members to provide technical guidance, troubleshooting assistance, and overall support for finalized solar panels.

Responsibilities

• Be the voice of our company and the first point of contact for our customers. Answer their questions and make their day with your positive attitude.
• Taking ownership of retrieving customer feedback and being accountable for Otovo's customer satisfaction score.
• Follow up and support customers experiencing technical issues with their installation via email, chat, and phone. Make our customers smile by going above and beyond to provide excellent service and solve their problems while also geeking out with fellow solar enthusiasts as we provide daily technical support and guidance to customers.
• Invoicing and following up with non-paying customers in NetSuite.
• Searching for hidden opportunities to exceed customer expectations, add value, and create a memorable experience for them.
• As a Solar Customer Care Specialist, you get to be the superhero who manages and solves technical support tickets promptly and effectively, using our skills and expertise to save the day and make our customers' lives easier.
• Participate in improvement initiatives by flexing your creative muscles, brainstorming new ideas, and implementing them to create an even better customer experience.
• Build and maintain strong relationships with customers and other team members, using your interpersonal skills to create a positive and supportive environment where everyone can thrive.

Requirements

• Positive attitude, commitment to helping customers succeed, and ability to adapt to changing circumstances.
• Customer support experience, preferably with Zendesk or Hubspot.
• Fluency in one of the languages; German, Swedish, Dutch, Flemish, French, Italian. More than one language is a plus.
• English working proficiency required
• Strong organizational skills and ability to manage multiple tasks.
• Team player with a willingness to learn and collaborate.
• Experience with technical problem solving and a strong understanding of electrical engineering, installations, or construction is a plus.
• Dedication to quality work, systematic processes, and adequate documentation.
• Prioritization skills and a focus on keeping customers informed and satisfied.

We offer

• The chance to be part of a success story positively impacting the planet.
• The security of an internationally successful business
• A Scandinavian company culture valuing trust, respect, equality, and teamwork. We believe in supporting our employees and fostering a positive work environment where everyone feels valued and appreciated.
• International Environment: Our company operates in multiple countries, and we have a diverse team from all over Europe. Working in our shared service center will allow you to interact with people from different cultures and backgrounds, which can broaden your perspective and enhance your cross-cultural communication skills.
• Growth Opportunities: We value our employees' contributions and recognize hard work and dedication. We believe in investing in our employees' development. As a project manager, you can learn new skills, take on new responsibilities, and advance your career within the company.
• Competitive Salary and Benefits: We offer a competitive salary package that includes benefits.
• Work-Life Balance: We understand the importance of a healthy work-life balance and offer flexible work arrangements, such as working from home.
• Dynamic Work Environment: Our shared service center is a fast-paced, dynamic environment that presents new challenges and opportunities for growth. We encourage creativity, collaboration, and innovation to drive our business forward.
• On-The-Job Training: We offer comprehensive on-the-job training that will provide the necessary skills and knowledge to succeed in your role. You will receive guidance and support from experienced colleagues who will help you grow and develop your skills.
• Open Door Policy: Our company has an open-door policy, meaning employees are encouraged to voice their ideas, concerns, and feedback.
• Team Building Activities: We regularly organize team-building activities to help our employees bond and collaborate more effectively.

Overall, Otovo is a mission-driven company with an innovative culture that values employee well-being and development. If you're passionate about renewable energy and want to work for a company that is making a positive impact on the world - join us and apply today!